At the Moscow Copper Company, our policy is based around our core beliefs-Quality & Service. Quality starts with our employees and spreads throughout every aspect of our family owned company. We believe in putting people and our customers at the forefront of how we run every aspect of our business. Our commitment to making the best products and fully transparent no-hassle customer service is our standard, not just a goal.
Our policy is simple, if for any reason you are dissatisfied with your order, please contact us immediately at firstname.lastname@example.org or call us at (888) 269-3349 and we will do what it takes to make sure you're satisfied.
While we inspect every order that goes out, we are human. Our products are handmade by skilled artisans which makes every mug unique - small blemishes in copper are natural and should be embraced. However, if there are any major defects in our product, please attach a photo when you reach out to us so we can make the necessary improvements to our processes and your product.
Non-returnable items include:
Gift cards and engraved/custom orders.